Terms & Conditions

Right to Refuse or Cancel; Limited availability and price

Kastros Impex Pvt Ltd (hereinafter referred to as “Kastros") has the right to limit the number of items purchased through our website. In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Kastros will have the right to refuse or cancel any orders placed for product or service listed at the incorrect price.  Kastros reserves the right to refuse or cancel any order at any time and for any reason whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled,  Kastros will immediately issue a credit to your credit card account.

Returns and exchanges

At Kastros we want all of our customers to be confident that when they buy a product from us here in India that it is in perfect condition, new and unused. Our Returns and Exchanges policy has been developed to protect both the consumer and ourselves. So before you buy, be certain of what you want. Our trained sales associates can guide you through your purchase but ultimately, you the consumer must be confident in our product and sure of what you are buying. As such the policy is:

All sales are final. We do not accept returns on tobacco. Merchandise other than tobacco can be returned or exchanged within 14 days of delivery if it is unused and in original packaging. 


Kastros does not market to or solicit information from minors.  Please note that kastros  does not sell tobacco products to anyone under the age of 18.



By accessing, browsing and/or using this website, you acknowledge that you have read, understood and agree to be bound by these terms and conditions, including our return and exchanges policy, and you agree to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use our website.


Kastros reserves the right to revise the terms set forth above at any time. All revisions are posted on this policy page and will be effective immediately thereafter. By surfing, using, browsing or purchasing on our website, you are deemed notified of and bound by any changes to our terms and conditions. We encourage users to regularly refer to this policy page to remain informed of any changes in our privacy policy. Should you have any questions regarding our terms and conditions, please email us on info@kastros.com